This help article was translated using AI and may contain inaccuracies. If you are unsure about any information, please refer to the original version in French for accuracy.
If your supplier indicates they are not receiving emails for purchase orders, you should:
ask your supplier to check their spam folder
verify the supplier's settings/email address
check that our system has indeed sent the email
Verify the supplier's settings/email address
You need to go to your supplier's "Contacts" tab and check that:
the contact's email address is correct
you have selected the corresponding profiles
the boxes "Send email notifications" and "Receives purchase orders" are checked
Check that our system has indeed sent the email
To verify that our system has sent an email, you need to go to the order page and in the "Events" tab, you should see a line: "Email sent to ...".
The event may take a few minutes to appear after sending a purchase order.
This event indicates that your supplier's mail server has received our email, but the email may have been ignored or treated as spam by your supplier's mail server.
If the event is present, the email has indeed been sent by our system.
Test that my supplier receives the emails
add your email to the supplier's contacts
go to an ongoing order, click on the "Actions" menu and select "Resend email to supplier"
You will receive the order email and you will be able to see that your supplier is indeed copied on this email.